We add them
Organizations known to the industry are entered so that an operator can find them during an AOG. A listing made this way carries basic company details and is marked as not yet confirmed by the company itself.
Community
A directory the industry builds, because no one company could.
Nobody can list every line station, workshop, parts dealer and freight agent in aviation from an office. The people who know which workshop at which airport can actually turn a part around overnight are the people who have already used them at 3 AM. So the network is built the way that knowledge travels: one organization at a time, added by somebody who has worked with them.
3ways a company joins
0cost to be listed
1invitation in every outside message
24/7duty coverage, published per station
How it grows
Three ways a company ends up on the network
Only one of them involves that company doing anything, which is deliberate. A directory that waits for every organization in aviation to sign up is empty on the night you need it.
A partner adds them
You add the workshop, dealer or agent you already rely on: the one that is in no directory but answers the phone at 3 AM. At first only your organization can see it. When we have confirmed the details it becomes visible to everyone, and the industry gains a contact it did not have.
They register themselves
A company signs itself up, describes its stations and capabilities, and is visible from the start. No invitation and no code to wait for.
If your company is already listed
The listing is not an account, and nobody is using it as one
An entry created by us or by a partner holds company information and nothing else. No user exists, no password exists, and nobody can sign in on your organization's behalf. It becomes an account only when somebody from your company completes registration, and whoever does that becomes its first manager.
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You can see what is published about you
Company details, the stations somebody recorded, and how the entry arrived: added by us, or by a partner.
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You correct it, not us
Once you have taken over the entry, the stations, capabilities, approvals and duty contacts are yours to maintain.
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Taking it over needs the invitation
The code works only together with the address it was sent to. Forwarding the email on its own is not enough, and that is on purpose. There is a step for handing the invitation to the right colleague, which cancels the old code and issues a fresh one.
The night you need a company that has not joined
You can still reach them, and we will not pretend it is private
Most of aviation has not joined yet. When your case needs one of them, the message goes out the way that company already works: email, WhatsApp, or the duty hotline they publish. A message that leaves the network is a different thing from one inside it, so it is labelled differently every single time.
This is sent by email. Email is not private.
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Your request goes out to their duty contact
The address, number or hotline the directory holds for that station, not a general mailbox if a better one is on record.
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It carries an invitation to join
So the company can answer inside the network instead, in the language they prefer, on a phone, in under a minute, with no app to install just to read what you sent.
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If they join, the room changes
New messages become private to your two teams, and everybody in the room is told exactly that.
Only going forward, never backwards. What was already sent by email was sent by email, and no announcement can undo that, so we do not claim it can.
For the companies in it
What being on the network gets you
Found for what you actually do
By station, capability, aircraft type and approval, not by whoever bought the top of a list. If you are the only workshop at that airport approved for that type, that is what the search says.
Requests reach the person on duty
Routed to whoever is genuinely on shift, escalating if nobody answers, instead of landing in a mailbox at 03:00 and waiting until Monday.
Your response times are on the record
How fast you take responsibility and how fast you answer, counted from timestamps. An operator can see it. Nobody can talk it up, including us.
Your approvals shown before anyone engages
Ratings, approvals and validity dates published where a counterparty checks them, so the first conversation is not about whether you are qualified.
Every station, not just head office
The line station that nobody knows about is exactly the entry an operator is searching for at 2 AM.
Customers you would not otherwise meet
Operators find you during the event that matters most to them. No sales call arranges an introduction like that.
The boundary
What is shared here, and what never is
Public to the network
- Company name and where you are
- Stations, and what each one does
- Aircraft types and approvals, with validity dates
- Duty contacts and coverage hours
- How fast you respond
Not public, not ours, not for sale
- Anything said inside a case
- What you quoted, and to whom
- Which companies you asked
- Who you did not choose
- Your files, photos and voice notes
The directory is how you are found. What happens after somebody finds you is between the companies in the room. We route it and we cannot read it.
Add to it
The workshop you rely on probably isn't listed yet
If you have a contact who has saved you before, whether a line station, a workshop, a dealer or an agent, adding them takes a minute and costs nothing. Your organization can use the entry straight away. Once the details are confirmed it becomes visible to everyone, and the next operator stuck at that airport finds them too.
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Add a company you work with
Name, where they are, what they do, how to reach them out of hours. That is enough to begin.
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Keep your own stations right
Hours, coverage and duty contacts change. A stale duty number is worse than no entry at all.
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Tell us what is wrong
A closed station or a lapsed approval in the directory costs somebody time on their worst night. Reporting it is welcome.
Join the network, or bring somebody into it
Whether your organization is already listed, not listed yet, or the one you want to add belongs to someone else, all three start in the same place.