Be found for what you are actually rated on.
Your capability list is precise, your station coverage is precise, and the enquiries you get are not. AOG Hub publishes the first two so the third improves - requests that match your ratings, at stations you are at, with the defect already described.
The enquiry arrives already useful.
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Ratings and types, published as facts
Part-145 scope, aircraft types, component workshops, NDT methods and tooling - held on your organization record and maintained by your own people.
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Stations, with the hours you really cover
Line stations, AOG call-out coverage and the difference between a weekday morning and 03:00 on a Sunday. It is the field that decides whether a night search finds you.
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Requests with the defect on them
Aircraft, registration, station, ATA chapter, deadline. You are quoting against a described job rather than a phone call that starts with somebody spelling a registration.
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Your commercial terms stay yours
Each provider works in its own room on a case. Nobody sees your quote, your rates or your availability except the organization that asked.
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Response times you cannot be misrepresented on
Computed from delivery timestamps only, with no message content involved. Answering fast is visible, and it is the one thing in this market that has never been measurable.
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Answerable from the ramp
The duty phone gets an AOG alert that behaves like an incoming call, and a supervisor can commit from it without going back to the office.
Why join a network your customer can use to compare you?
What is visible
- Your approvals, ratings, stations and service categories
- Whether your organization answers, and roughly how quickly
- The contacts and desks you have chosen to publish
- That you are in the network at all - which is how a new customer finds you at 02:00
What is never visible
- Your prices, rates or commercial terms
- What you quoted on any case, to anyone but the customer who asked
- Who else was asked on the same case, or what they said
- The contents of your messages - to other users, and to us
Being comparable on responsiveness rather than on price is what makes the network worth joining for an organization that actually answers.
Four things worth doing on the first day.
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Claim the record, if there is one
Many maintenance organizations are already in the network, added by AOG Hub or by an operator who relies on them. Completing the profile makes it yours.
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Get the station hours right
More AOG enquiries are lost to a missing answering window than to a missing rating. Say when you are reachable, honestly.
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Put a desk on it, not a person
A team with a rota receives requests when the individual on the record is asleep or has left the company.
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Add a second administrator
One administrator is one resignation away from an organization that cannot answer an invitation. It takes a minute.
Publish what you can do, where you can do it.
If your organization is already listed, taking it over makes it yours to keep current.