Questions we are actually asked.
Including the awkward ones. Where an answer is “not yet”, it says so - an evaluation that goes wrong at the demo is cheaper for everybody than one that goes wrong on a live AOG.
Joining, and what a listing means.
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Who can join AOG Hub?
Any organization in the aviation chain: airlines and operators, MROs and maintenance organizations, parts suppliers, airports and ground handlers, engineering firms, logistics providers and specialists. There is one organization type and two modes - requesting and providing - so a company that does both keeps one account.
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Our company appears on AOG Hub and nobody here signed up. Why?
Most organizations were added by AOG Hub or by a partner who already relies on them, which is how the directory became useful before everybody in it had an account. A listing is not an account: nobody can sign in as your company, and you can take the record over by invitation whenever you like.
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How do we take over our own record?
With the verification code from the invitation sent to the contact address held for your organization. Everything is entered on the platform, never on this website. The onboarding page explains it in full, including how to tell a genuine request from a fake one.
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Is a listing an endorsement or a rating?
No. AOG Hub records approvals, stations, capabilities and response times computed from delivery timestamps. It publishes no scores, stars or rankings, and there is nothing to buy your way up.
Who can read what.
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Can AOG Hub read our messages?
Routing needs to know that a message went from one company to another and how big it was. It has never needed to know what it said. The communication page sets out exactly what is carried, what is kept and what we deliberately cannot do with it.
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Can a competitor on the same case see what we quoted?
No. Each organization brought into a case works in its own room. Providers on one case do not see each other, and never see another provider’s answer, price or availability.
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What about messages to companies that have not joined?
They go out by email, and email is not private. The platform says so on every message that leaves the network, every time - and each of those messages carries an invitation, which is how a good part of the directory ends up joining.
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Who owns the record of a case?
The organizations that took part. Your cases, your history and your contacts stay yours; AOG Hub does not sell them, mine them for a data product or hand them over because somebody asked politely.
Applications, roles and what is built.
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What do we have to install?
Nothing, to begin with - full case management runs in a browser. The desktop app suits an operations desk running several conversations at once, and the mobile app is for the people at the aircraft. One account covers all three. Compare the applications.
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Does everybody in our company see everything?
No. Roles decide who may speak for the organization, who may commit it to work and who may only read, and teams put a rota behind a request instead of an individual. Modes and roles covers this by job.
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What is not built yet?
Aircraft, parts and equipment as searchable entities of their own are planned rather than live, and the applications are at genuinely different stages. Both facts are on the pages that describe them - see the network and the applications.
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Does it replace our MRO system, ERP or technical records?
No, and it does not try to. AOG Hub is the layer where organizations reach each other and record what was committed. Airworthiness decisions, releases to service and technical records stay exactly where they are today.
Cost, and what we take.
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Does AOG Hub take a commission on work won through the network?
No. There is no commission, no paid ranking and no auction. The platform carries the request and keeps the record; the commercial relationship is entirely between the two organizations.
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What does it cost to be listed?
Being in the directory and claiming your organization’s record does not cost anything. For anything beyond that, write to us and we will tell you plainly rather than send you a brochure.
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Are there guaranteed response times?
The platform sets a response target per priority and escalates when it passes, and it records who answered and when. Those targets are how hard the network chases an answer - they are not a service level offered on somebody else’s behalf, and no published number should be read as one.
Something we have not answered?
Write to us from your business address. A person reads it, and awkward questions get a straight answer.