The account is the company, not the person.
An AOG is worked by organizations. The duty officer who raises the case at 03:00 and the purchasing manager who settles the invoice on Thursday are the same company acting twice - so on AOG Hub the organization holds the record, the capabilities and the history, and its members act on its behalf.
Your organization, described the way an AOG desk searches.
Everything here is maintained by your own people. Nobody at AOG Hub edits your capabilities on your behalf once the record is yours.
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Organization profile
Legal name and trading name, approvals and certifications, the service categories you cover, and the stations you cover them at.
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Stations and coverage
Which airports you are at, what you can do at each, and the hours you actually answer in - which is the field that decides whether a 03:00 search finds you.
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Capabilities
Ratings, aircraft types, workshops, NDT methods, tooling and equipment. Published as facts, not as marketing claims.
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Teams
The desks and shifts inside your company - an AOG desk, a station team, purchasing - so a request reaches a rota rather than an individual who is asleep.
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Members and invitations
Add the people who work cases, remove the ones who have left, and see who has actually signed in. A member leaving does not take the case history with them.
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Roles and permissions
Who may speak for the organization, who may commit to work, who may only read. Roles are how a large maintenance organization and a two-person operator use the same product.
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Channels
The conversations that belong to the company rather than to a case: your own internal channels, and the ones you share with organizations you work with regularly.
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Documents
Approvals, certificates and the paperwork that keeps being asked for. Held once, on the organization, instead of being re-sent on every case.
From a listing somebody else created to an organization you run.
Most organizations are on AOG Hub before anybody from the company has an account. This is the path from that to a record your own people maintain.
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Before you arrive
The listing exists
Added by AOG Hub, or by a partner who already relies on you. It describes your stations and capabilities and is nobody's account - no one can sign in as your company.
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An invitation
A verification code reaches your organization
Sent to the contact address held for you, which may be a station or a duty desk rather than head office. The email deliberately contains no link.
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Whoever completes it
The record is taken over
The code is entered on the AOG HUB platform, and the person who completes it becomes your organization's first administrator. The stations, capabilities and contacts carry over.
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The first administrator
The team is invited and given roles
Desks, shifts and permissions, set by somebody who knows how your operation is actually staffed rather than by us.
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Your organization
It is yours to keep current
A new rating, a new station, a contact who has moved on: edited by your people, visible to the network immediately.
Personal and organizational are different things here.
Personal - yours
- Your profile, and how you are shown to people outside your company
- Your notification, call and device settings
- Which devices your account is signed in on, and ending a session on any of them
- Your own privacy settings
Organizational - the company's
- The organization profile, stations and capabilities
- Members, roles, teams and channels
- Documents and approvals
- Communication policies, and who may commit the company to work
Set up as two lists rather than one because they answer to different people: you own the first, and whoever administers the organization owns the second.
The person who set it up has left.
It is the single most common way a company loses control of an account on any platform: one person set it up, that person moved on, and nobody else can add a member or answer an invitation. AOG Hub treats it as a condition to warn about rather than a support ticket to receive later.
So the application says so - to whoever manages the account, repeatedly, until it is dealt with. Being unreachable is visible on the network too: an organization that never answers is a fact the record keeps, and it is fixable by a second administrator in about a minute.
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Warnings that read as a problem, not a setting
Named in the interface, shown to the person who can fix it, and repeated until they do.
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More than one person who can act
A second administrator, and a role that lets a desk keep working while the first one is on leave.
Working with a company is a relationship, and it is recorded as one.
Beyond your own organization there are the ones you deal with: the MRO at your main base, the supplier you always call first, the handler at a station you fly into twice a week. Those connections carry shared channels, agreed contacts and the history of every case you have run together - so the next duty officer starts from what your company already knows rather than from a search box.
Take over your organization's record.
If your company is already on AOG Hub, completing the profile makes it yours - and makes you its first administrator.