An airline needs help. A repair station provides it. A freight company moves the part. Nobody in that sentence wants the same screen, so the application shows each of them their own job, and only their own job. There is no single view of everything, because there is no single person who should see everything.
A maintenance organization asks for a part in the morning and quotes for a repair in the afternoon. One company, one account, one team list, with both modes switched on. Nobody buys two subscriptions to sit on both sides of the industry, because on this network almost everybody does.
Airlines, operators, lessors, and maintenance organizations sourcing parts
Raise the case, find the companies that can help, ask several at once, compare what comes back, accept one.
Sections you getPart-145 organizations, line and base maintenance, parts suppliers, freight companies
Receive requests routed to whoever is on duty, take responsibility for them, answer with a real offer, deliver.
Sections you getWhich mode a company is in decides what its people see. Which station a person is assigned to decides which cases they see. Nobody browses the whole company's traffic by default.
Every card ends with what that role cannot reach. Those limits are not restrictions bolted on afterwards: they are the reason the companies on either side of a case are willing to use the same network.
The company with a grounded aircraft and a number going up every hour. Between crew, passengers, slots, rebooking and lease penalties, an AOG runs from tens of thousands of dollars an hour into six figures. The only question that matters is how many minutes come off the ground time.
The controller on duty, and the single most important role on the network. The desk owns the case: it turns what the crew reported into a request suppliers can act on, chooses who to ask, and decides which offer to accept.
Line stations, base facilities, workshops. The app has a search named after you, because “find a Part-145 organization approved for this type, at this airport, tonight” is the question the whole network was built to answer.
One job, done in under 90 seconds, at an outstation at 2 AM: say what is wrong. Pick the aircraft or scan the registration, choose the symptom or photograph it, send.
The person with their hands on the aircraft, in poor light, wearing gloves, next to something loud. Everything here is built to avoid typing.
The request that arrives at 03:00 asking for one part number, in a specific condition, with specific paperwork, needed by a specific time in UTC.
The part exists and is paid for; now it has to be somewhere else by a time that was set before anyone knew whether it could be.
The commercial side of an event that was technical until somebody accepted a price.
One or two people per company, who act rarely and whose decisions last for years. Everything here is inside the app the rest of the team already uses, so there is no separate admin program to deploy.
“The person who held it left” is how companies lose access to their own history. So the app carries a standing state, written as a problem rather than as a setting, and it does not wait to be asked:
And nothing about any of this appears when you sign up. A new company joins and sends its first message with no setup at all. The one question, who can restore this account, is asked once, at the moment you are about to send something worth keeping, and never again.
Shown to whoever manages the account, until it is dealt with.
The duty officer needs a phone, the desk needs a keyboard, and purchasing needs neither installed. One account covers all three.
