Duty officer at a maintenance or parts company
Receive the request, take responsibility and respond quickly. Reliability comes first because a missed request can delay the entire operation.
Mobile & smart devices
The app built for the moments when every second matters.
A duty officer’s phone is often the final link between an AOG request and the person who can act. The mobile experience is therefore built around reliable alerts, fast responses and minimal typing when time and connectivity are limited.
Who carries it
Four jobs, one handset, four different apps in practice
What the app shows follows the job. A duty officer's home screen is a queue with countdowns on it; a captain's is one button. Neither can see the other's.
Pilot or line operator
Raise a case quickly with only the essentials: aircraft, station, problem description and photo. Then send it.
Engineer on the aircraft
Capture photos of the affected part, record a voice note beside the aircraft, and update the case without needing a full workstation.
Controller away from the desk
The essential controls needed to keep a case moving from a car, hotel room or anywhere away from the desk.
On the phone
Built for one hand, bad light and a bad connection.
Everything here exists because of something that goes wrong on a ramp at night, not because it looked good in a demo.
01
See who can receive the message before you send it
The intended recipients are visible before you type. If someone is not listed, they cannot access the message, including colleagues within your own organization.
02
Official and private conversations are clearly distinguished
The conversation type is clear before you start writing, so there is less risk of an informal remark being sent into an official record. Where multiple organizations are involved, private messaging is not available.
03
Voice notes with on-device transcription
Record, send and keep moving. The voice note can be transcribed on the device, making it easier to communicate when typing is impractical, especially beside an aircraft or in a noisy environment.
04
Works offline and sends critical information first
Create and update a case offline and it will queue automatically. When connectivity returns, the information needed to act is prioritized before larger attachments.
05
Alerts designed to get attention
Critical AOG alerts are designed to be noticed even when a phone is locked or muted, subject to the device and operating-system settings. If an alert is not acknowledged, the configured escalation path can continue to the next contact.
06
Uploads that handle unreliable connections
Large uploads can resume after an interrupted connection instead of starting again from the beginning.
07
UTC and local time, always
UTC and the station local time are shown side by side on every timestamp, so teams do not have to convert times manually during an AOG.
08
Search your case history on the phone
Search your own case and message history directly from the device. It remains useful when connectivity is limited and does not require sending your search query elsewhere.
One thing to check before relying on mobile alerts
Some Android devices restrict background activity to save battery. During setup, we highlight settings that may affect timely alerts and show you what to check. You can also review the device status later to confirm that it remains configured to receive notifications.
Managing the account
What a manager can do from a phone
A manager can keep the team moving from a phone. What a phone cannot do, it does not pretend to offer: those screens are simply absent here, and the app says where to find them.
The desktop app does all of itFrom a phone
- Approve a colleague's new device
- Add or remove someone from your team
- Review account status at a glance
Not from a phone
- Configure account recovery responsibilities
- Replace a recovery method
- Exporting your records
These account-security and record-management actions are better handled on a desktop or browser using a controlled company device.
Where it stands
What is available in the app today
The app is available and uses the same account as the rest of AOGHub. Features are being delivered in stages, and areas that are not yet complete are clearly identified.
Working now
- Sign in with your normal account
- Find Part-145 providers by station, capability and aircraft type
- Find line and base maintenance providers
- AOG cases
- Your fleet
- Team
- Organization
Being built
- Rooms and messaging
- Offers and offer acceptance
- Voice notes
- Alerts and escalation
The desk goes first, then the phones
Most operations centres put the AOG desk on the network first and hand phones to the duty roster once a case has run end to end.